Terms & Conditions
Our Terms and Conditions.
All terms & conditions contained on this website apply to all orders submitted. This applies regardless of whether it has been read or verbally confirmed.
The use of this web site constitutes an agreement to abide by the terms and conditions below.
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Making a Purchase.
Purchases can be made via our online shop by adding your chosen items to the shopping cart and then proceeding to check out. You will then be asked to input details needed to complete the order.
All prices are quoted in GBP (£). We accept Credit/Debit Cards online using our secure online payment process & PayPal.
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Placing your order.
Once we have received your order you will receive a notification email. A purchase contract between Arosi Decor Ltd and you is only made once the item has been dispatched. Therefore if your order is cancelled or it cannot be accepted, no purchase contract will have been made. Occasionally we may not be able to accept an order for the following reasons:
1. If we do not currently hold stock of your item
2. If payment for the item has not been authorised
3. The product was priced or described in error
4. If the customer does not meet our terms and conditions
5. Turnaround time of product doesn’t meet your event date.
We reserve the right to cancel your order at any time and issue a full refund. This does not affect your statutory rights.
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Delivery Issues.
Orders will be made and shipped as soon as possible to you. This will generally be via DHL express.
If you have issues with a delivery please contact us as soon as possible. If it is with DHL you may have to take it up yourself with your local DHL centre as most issues occur locally to the destination.
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Damage in Transit.
You must inform us of any items damaged in transit within 12 hours.
We will not be able to refund for items damaged during transit unless it is our fault.
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Personalisation Errors on Your Part.
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We reserve the right to correct any spelling errors submitted within your order for personalised items, however in general we engrave exactly what you give us and we cannot be held accountable for any errors made on the order form and you are advised to thoroughly check spelling, grammar, apostrophes etc before submitting your order. You should contact us as soon as possible if you wish us to modify your order, and we will inform you if it has already been made or if a change is possible.
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Personalisation Errors on Our Part.
If we have made any typing errors on the item we will replace it free of charge.
We reserve the rights to refund and only will at our discretion.
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Non-Personalised Products.
Ready-made items, which can be ordered on our website without any personalisation, can be returned in perfect condition for a refund or exchange as per the Distance Selling Regulations. We will not refund the original shipping cost or your return shipping costs.
Please contact us with your details and we will be pleased to help. Some items will need to be returned to us before we can act, others will not need to be returned. This will be on a case by case basis. In most cases we will ask for photographic proof of damage and advise you accordingly.
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Arranging a Return.
We understand that things can change and that sometimes you may need to return your order to us. Please get in touch with us as soon as you can and in any event within 24 hours of receiving your order. We will then tell you what to do next. Once goods are received a refund is normally issued within 24 hours of receipt of the goods. We are unable to accept returns of any of the following:
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* Sweets and chocolates
* Personalised items
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Items made to the customers specifications will also not be refunded.
Return courier must be arranged by you.
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Please contact us for our Full Terms and Conditions.