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FAQ

Listed below you will find the answers to many frequently asked questions about delivery, processing times and best before dates.

 

If you can’t find the answer here, please contact us and send us an email.

  • Do you ship internationally?
    Yes, we ship worldwide.
  • Which payment methods are accepted?
    At Arosidecor we like to ensure that you have a great choice however you wish to pay. We accept payment from all major credit and debit cards through stripe. We also accept PayPal.
  • How long will delivery take?
    We aim to dispatch all orders as soon as possible although some may take as long as 4-6 weeks. All personalised items require at least 2 weeks. If your order is going to be significantly delayed we will let you know. Please provide the date of the celebration when placing your order as at peak times orders may be prioritised according to when they are required and not the order in which they are received. Most orders are dispatched by DHL, fully tracked. Delivery is usually 2-5 working days to most parts of the world from the date of shipping.
  • I need my goods urgently, do you offer a next day delivery service?
    We do for the UK only. Provided that the item is in stock and it’s not a personalised item. Please ensure you place next day orders a day before by 12pm in order to meet courier deadlines. This service is for Monday to Friday deliveries only, next day orders placed on Friday will be delivered on the following Monday. We do not do Saturday deliveries.
  • What exactly happens after ordering?
    Once your order is received an automated acknowledgement will be sent confirming receipt of your order. We aim to pack your order as soon as possible provided it is in stock and doesn't require personalisation. If, exceptionally your order is going to be delayed we will contact you to explain the reason for the delay. A text will be sent to you to let you know your order is on its way. Please note that all parcels sent with our couriers are fully tracked.
  • I’ve changed my mind, can I return my order?
    We understand that things can change and that sometimes you may need to return your order to us. Please get in touch with us as soon as you can and in any event within 24 hours of receiving your order. We will then tell you what to do next. Once goods are received a refund is normally issued within 24 hours of receipt of the goods. We are unable to accept returns of any of the following: Sweets and chocolates Personalised items Items made to the customers specifications will also not be refunded.
  • I’ve received my order but there’s a problem. What do I do?
    Please let us know as soon as you can if there’s a problem with your order and in any event within 24 hours of delivery. Please email us at hello@arosidecor.com
  • How do I place my order?
    You may order from us directly from our website or text us on +447809448668 and we can take your order over the phone.
  • Can I visit you?
    We currently do not have a showroom. We are online only.
  • Item has been marked delivered but not received, what do I do?
    Non-Refundable: Items marked "delivered" but not received are non-refundable. We provide full tracking to the client. In the event of exceptional circumstances, such as lost or not received, clients may file claims directly with DHL, whose contact information and claims process can be found on their official website. ArosiDecor is not responsible for delivery-related issues, as DHL is a third-parry courier service.
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